Privacy Policy

CONNECT ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Cloud PBX Operator Console service.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

Personal Information

We may collect personal information that you voluntarily provide when using our service, including:

• Name and contact information
• Phone numbers and SIP credentials
• Profile pictures
• Company and organization details

Call Data

As part of providing our telecommunications service, we collect:

• Call logs (caller ID, called number, duration, timestamps)
• Call recordings (if enabled by your organization)
• Voicemail messages

Technical Data

We automatically collect certain information when you use the service:

• Device and browser information
• IP addresses
• Usage patterns and preferences

We use the collected information for various purposes:

• To provide and maintain our service
• To process and complete calls
• To manage your account and provide customer support
• To send administrative information and service updates
• To improve our service and develop new features
• To comply with legal obligations

We may share your information in the following situations:

• With your organization: Your employer or organization administrator may have access to call data and usage information.
• Service providers: We may share information with third-party vendors who assist in providing our service.
• Legal requirements: We may disclose information if required by law or to protect our rights.
• Business transfers: In connection with any merger, acquisition, or sale of assets.

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Security measures include:

• Encryption of data in transit (TLS/SRTP)
• Secure authentication mechanisms
• Access controls and audit logging
• Regular security assessments

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Call records are retained according to your organization's retention policies and applicable legal requirements.

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your data
• Data portability
• Withdrawal of consent

To exercise these rights, please contact your organization administrator or our support team.

We use local storage and session cookies to maintain your login session and preferences. These are essential for the service to function properly.

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

If you have questions about this Privacy Policy or our data practices, please contact us through the information provided on our website.