Features Your TeamWill Love
A complete cloud PBX operator console with softphone, presence, analytics, and AI-powered insights — ready to use in minutes.
WebRTC Softphone
Make and receive calls directly from your browser
Softphone
Contacts
Queue Monitor
Real-time view of active calls and team presence
Active Calls
Call Analytics
Comprehensive dashboards with actionable insights
Analytics Dashboard
AI Transcripts & Analysis
Automatic transcription with sentiment analysis and summaries
[00:00:08] Yes, I can confirm we're on track for delivery...
[00:00:15] The team has completed the main features...
Sentiment: Positive (0.8)
Action Items: Send follow-up email with timeline
Powerful features for your team
Everything you need to deliver exceptional service and manage your team effectively.
WebRTC Softphone
Make and receive calls directly from your browser. No downloads, no plugins — just open and call.
- HD voice quality
- Works on any device
- Encrypted calls
Real-time Presence
See who's available, on a call, or away. Know your team's status at a glance.
- Live status updates
- Busy indicators
- Extension visibility
Queue Monitoring
Live dashboard showing active calls, waiting callers, and queue performance metrics.
- Live call tracking
- Wait time alerts
- Agent availability
Analytics Dashboard
Comprehensive reporting on call volumes, durations, answer rates, and team performance.
- Custom date ranges
- Export reports
- Trend analysis
Call Transfer
Seamlessly transfer calls with blind or attended transfer options. Never lose a customer.
- Blind transfer
- Attended transfer
- Warm handoffs
AI Transcripts
Automatic call transcription with AI-powered summaries, sentiment analysis, and action items.
- Auto transcription
- Sentiment scoring
- Action items
And so much more...
Every feature you need, nothing you don't.
Call History
Complete CDR with search and filters
Voicemail
Visual voicemail with audio playback
Contact Management
Sync contacts from your PBX
Role-based Access
Control who sees what
Global Contacts
Shared company-wide directory
Device Settings
Choose mic and speaker devices
Mute Controls
Quick mute/unmute during calls
Hold & Resume
Put calls on hold with music
Click-to-Call
Call any number with one click
Call Timer
Track call duration in real-time
Usage Reports
Monitor team call activity
Mobile Ready
Works on tablets and phones
Works with Leading Cloud PBX Providers
Integrate CONNECT with your existing PBX platform and offer your customers a modern web console.
Cloud PBX
NZ Cloud PBX Provider
Full integration including SIP connectivity, call data records, AI transcription, and real-time presence.
More Coming Soon
Additional providers
We're actively working on integrations with additional Cloud PBX providers.
Have a specific provider in mind? Let us know